Directing daily operations, client-facing workflows, scheduling, and product execution for FreeResume.

• Operate as the founder’s operational right hand for FreeResume: client inquiries, follow-ups, onboarding guidance, and day-to-day execution so product work stays on track.

• Manage email, calendar, and priorities; draft professional client and user communications; track outstanding requests through resolution.

• Coordinate freelancers/contractors and project deliverables; keep deadlines and next steps visible.

• Maintain structured records (users, leads, support issues) and run research/summaries that inform product and business decisions.

• Built and ship the FreeResume platform (React, Node, MongoDB).

Provided virtual assistance and customer support services remotely, managing administrative tasks, customer communications, data entry, CRM updates, and support ticket coordination.

• Provided VA support to business owners: inbox and calendar management, scheduling, admin workflows.

• Owned client/customer communication via phone (call center), live chat, and email; prioritized urgent requests and closed the loop on follow-ups.

• Updated CRM records, performed data entry, and tracked tickets through escalation and resolution.

• Researched information and prepared clear written summaries/reports for stakeholders.

• Juggled concurrent client communication, scheduling, and coordination tasks with strong prioritization.

Collaborated in an agile environment, delivering project milestones, documentation, and product features.

• Collaborated across cross-functional teams to deliver web application milestones and resolve technical issues under tight deadlines.

• Contributed to workflow documentation and PDF export features, maintaining high attention to detail and project specifications.

Completed McKinsey's flagship leadership development program focusing on practical business capabilities and digital transformation.

• Developed practical business capabilities in data-driven problem solving, structured communication, and adaptable leadership.

• Applied digital transformation and project management frameworks to analyze operational challenges and recommend actionable solutions.

Resume, CV, cover letter and portfolio builder with real-time preview and PDF export.

Job portal with job search, application tracking, candidate matching and interview scheduling.