Profile
Customer-focused engineer and founder with experience supporting users end to end: troubleshooting product issues, clear written communication, CRM follow-ups, and turning feedback into product improvements. Founder of FreeResume (freeresume.me), a SaaS-style resume and portfolio platform where I handle user support, onboarding guidance, bug investigation, and day-to-day client success alongside full-stack development in JavaScript/React/Node. Prior virtual assistant and call-center support experience across phone, chat, and email. Comfortable with GitHub workflows, Python basics for scripting/support, and async remote work. Seeking a Customer Success Engineer role helping teams integrate and get value from APIs.
Professional Experience
Founder & Full-Stack Engineer / Customer Success
Jan 2024 – Sep 2026
FreeResume (freeresume.me) · Lahore, Pakistan
Own user/client success for FreeResume: answer product questions, guide onboarding, and help users choose the right resume/portfolio workflow for their use case.
Investigate reported bugs and unexpected behavior; reproduce issues, document findings, and ship fixes in JavaScript/React/Node.
Maintain follow-ups on outstanding user requests; keep structured records of leads, support issues, and next steps.
Collaborate across product and delivery (and freelancers when needed) so support issues and feature feedback reach the right owners.
Built and operate the FreeResume platform (React, Node.js/Express, MongoDB) with PDF export and public portfolio hosting.
Full Stack Engineer Trainee
Jan 2024 – Apr 2024
Knowledge Streams · Lahore, Pakistan
Built React and Node/Express features; contributed to resume-builder PDF export and debugging under deadlines.
Used Git/GitHub for collaboration and issue tracking.
Member, Forward Program
Jan 2024 – Apr 2024
McKinsey & Company · Lahore, Pakistan
Structured problem solving, clear communication, and digital transformation frameworks.
Virtual Assistant & Customer Support Representative
Jun 2023 – Dec 2023
Freelance (Remote)
Delivered customer support via phone (call center), live chat, and email; resolved queries and escalated complex issues with clear handoffs.
Managed inbox/calendar for business owners; tracked follow-ups so nothing dropped.
Updated CRM records and tickets; researched answers and prepared written summaries for stakeholders.
Practiced professional, timely client communication under concurrent priorities.
Education
Bachelor of Science, Software Engineering
Sep 2019 – Aug 2023
COMSATS University Islamabad, Abbottabad Campus
Intermediate, Science
Jul 2017 – Jun 2019
Daanish Boys School, Dera Ghazi Khan
Matriculation, Science
Jun 2015 – Jun 2017
Daanish Boys School, Dera Ghazi Khan
Research & Projects
Resume, CV, cover letter and portfolio builder with real-time preview and PDF export.
Job portal with job search, application tracking, candidate matching and interview scheduling.
Skills
Customer Success & Support: Technical Support, Client Communication, Bug Investigation & Documentation, CRM & Follow-Ups, Onboarding Guidance, Call Handling, Email & Chat Support, Research & Written Summaries, Async Remote Collaboration
Technical: JavaScript, React, Node.js, Express, REST APIs, MongoDB, Python (fundamentals), SQL, Git & GitHub, HTML/CSS, Tailwind, Figma, Oracle Cloud
Certifications
Data Scientist with Python · DataCamp2022
What is Data Science? · IBM2023
Data Science Methodology · IBM2023
Python for Data Science, AI & Development · IBM2023
SQL · IBM2023
Statistics Foundations 1 · LinkedIn2024
Front-End Engineer Career Path · Codecademy2022
Languages
English — ProfessionalUrdu — Native