Senior Sales Engineer - AI Agents (Poland, CEE)

Join the recognized leader in AI-first CX

NiCE Cognigy is building the Agentic AI Workforce of the future for enterprise customer service — named a Leader in the Forrester Wave™ 2026 and a three-time Leader in the Gartner® Magic Quadrant™. We already power AI Agents for 1,250+ brands worldwide, and with NiCE investing heavily in AI, the opportunity ahead of us has never been bigger.

Eastern Europe is one of our biggest growth opportunities — a region of sophisticated enterprises ready for agentic AI, and largely still to be won. We're looking for a seasoned, senior presales professional, based in Germany, to own the technical narrative on our most complex enterprise deals across the Eastern European markets, from Poland to the wider CEE region, while supporting our established DACH business.

So, what's the role all about?

You'll be the trusted technical advisor on our most strategic and complex enterprise opportunities across Eastern Europe — anchored in Germany, working closely with our DACH team, but with your primary focus on opening and growing the CEE markets. This is a position for a tenured consultant who can own the technical narrative in front of enterprise buyers, navigate sophisticated stakeholder landscapes, and shape solutions that close seven-figure deals.

Beyond the deal cycle, you'll be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer and marketing events, and helping drive awareness across the region.

How will you make an impact?

• Partner with the sales team to plan, prepare and execute on complex, strategic enterprise deals across the Eastern European markets, with support to the wider DACH business.
• Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements.
• Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences.
• Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy.
• Run and support POCs/POVs that prove value in real enterprise environments.
• Be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer events, webinars, trade shows and marketing activities across the region to build awareness.
• Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms.
• Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.

Have you got what it takes?

• Senior Presales / Sales Engineering Expertise: A tenured track record in presales, sales engineering, or solution consulting — ideally managing complex enterprise deals end to end.
• Enterprise Software Proficiency: Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies.
• AI Agents & Generative AI Experience: Hands-on experience presenting AI Agents for voice and chat, agentic AI, voice and text conversational and generative AI technologies.
• AI-Native Way of Working: You actively use LLMs and AI tools in your daily work to move faster and build better. Whether it's agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT, you know how to put these tools to work — "vibe coding" tailored demo environments, prototyping integrations, and accelerating POCs that wow customers.
• Contact Center Knowledge: Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design.
• Thought Leadership & Presence: A confident, engaging presenter comfortable on stage at customer and industry events.
• Technical Depth: Strong grasp of NLU/NLP, conversational AI technologies, STT, TTS and LLMs
• Sales Acumen: Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders.
• Location & Languages: Based in Germany, with the flexibility to travel across the region. Fluent in English and Polish to engage customers and partners across the Eastern European markets; German and additional CEE languages a strong plus.
• Communication & Collaboration: Excellent communication skills and cross-functional collaboration across countries and cultures.

What's in it for you?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

About Cognigy

NiCE Cognigy delivers AI that works — fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI — instantly, across every channel and in 100+ languages.

Requisition ID: 11597

Reporting into: Director, Sales Engineering

Job type: Individual contributor.

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