Resume example · Last updated October 2026
Free customer service resume example
Build a customer service resume that proves you resolve issues fast and keep customers happy. Our templates highlight your support channels, ticket volume, and CSAT scores — optimized for call centers, e-commerce, and SaaS support teams.
Support specialist. 45–55 contacts/day, 92% CSAT, FCR 78%, Zendesk macros that saved 40 seconds AHT.
Free includes 1 resume, a watermark-free PDF, and a standard portfolio. Pro unlocks unlimited resumes, unlimited ATS scoring, cover letters, academic CVs, and Pro portfolio themes.
Example customer service resume
Readable example · not a screenshot
Taylor Nguyen
Customer Support Specialist
Remote (US) · taylor.nguyen@email.com
Summary
Support specialist. 45–55 contacts/day, 92% CSAT, FCR 78%, Zendesk macros that saved 40 seconds AHT.
Skills
Experience
Customer Support Specialist · Leaf & Co. · 2022 — Present
- 45–55 contacts/day; 92% CSAT; FCR 78%.
- 22 Zendesk macros; AHT −40 seconds.
- Chat SLA <45s through Black Friday at 3.2× volume.
Education
A.A. Business — Portland Community College, 2021
Use this as HTML you can copy — then open the builder. Role page →
ATS keywords for customer services
- AHT
- CSAT
- Zendesk
- phone support
- chat
- de-escalation
- QA score
- CRM
- SLA
- first contact resolution
- tickets
- knowledge base
Bullet formulas (bad → good)
Skip: Answered phones.
Write: Handled 45–55 contacts/day (phone + chat) at 92% CSAT.
Skip: Resolved issues.
Write: First-contact resolution 78%; AHT 6:10 against a 7:00 target.
Skip: Used Zendesk.
Write: Created 22 macros in Zendesk that cut handle time 40 seconds.
Skip: Calm under pressure.
Write: QA score 96% on 8 evaluated calls/month.
Skip: Helped teammates.
Write: Floor support 8 hours/week; new-hire CSAT reached team average in week 3.
Skip: Met SLA.
Write: Kept chat SLA <45s during Black Friday (3.2× volume).
What to skip for this role
- Photo
- 'People person' with no CSAT
- Retail jobs without metrics if you have contact-center data
Recommended templates
Before you apply, use our free ATS resume scanner to check your resume against the job description. One scan is free; unlimited scans are Pro.
Related guide: How to list skills on a resume
FAQs
- Which metrics?
- CSAT, AHT, FCR, QA, volume. Hiring managers look for those first.
- Length?
- One page.
- Photo?
- No for US contact-center ATS.
- GPA?
- Skip.
- GitHub?
- No.
- Projects vs jobs?
- Jobs and tools (Zendesk, Salesforce Service Cloud).
Related roles
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Start from this customer service example. Free includes 1 resume and PDF. Free includes 1 resume. Pro adds unlimited versions and ATS scoring.