Working Student – IT Asset & Stock Management (x/f/m) – Berlin

Join our mission, join Doctolib!

What you’ll do

• Manage the site’s IT stock, including receiving, checking, labelling and storing laptops, smartphones and accessories
• Keep the inventory up to date in our asset management tool and ensure the accuracy of serial numbers, assignments and statuses
• Follow the full equipment lifecycle, including assignment, return, loan, vendor repair, refurbishment and recycling
• Run periodic physical inventories and consistency checks between physical stock and the asset management tool
• Monitor stock levels, flag replenishment thresholds and contribute to supplier orders
• Prepare devices, including mobile device management enrolment, standard configuration and accessory kits
• Propose improvements to stock processes, documentation, automation and key performance indicators

• Support onboarding and offboarding by preparing, handing over and recovering equipment for joiners and leavers
• Run the Berlin IT Corner as a physical point of contact for Doctolibers
• Manage meeting room hardware by testing, updating and replacing equipment
• Handle level 1 requests and incidents, including basic diagnosis and application access, and escalate to level 2 when needed
• Identify recurring requests and contribute to continuous improvement

Working with us, you will learn:

• How to manage the full lifecycle of IT hardware and maintain reliable asset data
• How on-site IT support contributes to a smooth employee experience
• How to identify opportunities to improve operational processes through documentation, automation and performance indicators

Who you are

You could be our next team mate if you:

• You are enrolled full-time at a university, ideally studying IT Systems Management, IT Management, Applied IT or a related field
• You are rigorous, organised and service-oriented, with good interpersonal skills
• You are comfortable working with Windows, macOS, iOS and Android, and can prioritise tasks while working autonomously and as part of a team
• You are fluent in German and English
• You are able to work on site in Berlin and handle equipment weighing up to 25 kg

Now, it would be fantastic if you:

• You have had a first exposure to an IT service management or mobile device management tool

What we offer

• A structured and personalized onboarding program through our Doctolib Academy, as well as a wide range of in-house training opportunities
• A flexible working model that allows for hybrid and office-based work
• A Deutschlandticket sponsored by Doctolib, or reimbursement of your semester ticket
• 28 vacation days per year (calculated pro rata according to your working schedule)
• The opportunity to work from abroad for up to 10 days per year (e